Your experience as a patient or whilst visiting our hospital is our highest priority. We appreciate your time to provide feedback, whether positive or negative, to help us improve in the future.
If you are a patient within the hospital and this is an emergency situation, or you require immediate attention, please press your call button.
If you are currently a patient in hospital with a complaint or a concern, we encourage you to discuss this with your Nurse or Hospital Manager, so we can immediately address the issue.
For all other in-hospital feedback, please complete the short online survey below. Your feedback will remain anonymous unless you choose to include your contact details.
Approximately one week after your discharge you will be emailed a copy of our Patient Experience Survey. The feedback we receive from this survey helps us to know what we are doing well, and how we can improve our service for all patients and their visitors.
We appreciate you taking the time to complete the survey and providing us with this valuable feedback about our service.
For general feedback and enquiries, please contact us using our enquiry form.
The NSW Health Care Complaints Commission is available to patients and families as an independent organisation that deals with complaints relating to health services. They can be contacted at the address provided below:
Health Care Complaints Commission
Level 13, 323 Castlereagh St. (corner of Hay St), SYDNEY NSW 2000
Tel: (02) 9219 7444 Toll Free in NSW: 1800 043 159
TTY service: (02) 9219 7555 Fax: (02) 9281 4585
Email: hccc@hccc.nsw.gov.au\
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